How do I set up an automated attendant?

September 27, 2020 Off By idswater

How do I set up an automated attendant?

5 Steps to Setting up an Auto Attendant

  1. Choose a Phone Number. First step is to determine which phone number you want to be routed through your auto attendant.
  2. Record a Greeting.
  3. Create Menu Options.
  4. Add Call Routing Rules.
  5. Choose Phones.

How do I change my auto attendant greeting on Mitel?


  1. Navigate to Phone System > Call Flow Settings.
  2. Within the Call Flow Editor that opens, search for the Auto Attendant that contains the greeting you would like to change.
  3. Select the Auto Attendant.
  4. In the “General Details” configuration panel, click the name of the greeting listed next to “Sound File”.

What is auto attendant functionality?

Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. 3CX includes a FREE digital receptionist feature. …

How do you record auto attendant greeting Mitel?

Recording Your Auto Attendant Greetings

  1. Access voicemail on your phone.
  2. Press 5 for “additional options.”
  3. Press 7 to “manage company Auto Attendant prompts.”
  4. When prompted, enter your system password followed by the # key.
  5. When prompted, enter your ID code followed by the # key.

What is a ShoreTel voicemail system?

The voice mail system plays urgent messages first, then newly arrived messages. The system gives the delivery date and time for each message. (You can disable this feature from the Mailbox Options Menu.) Managing Messages.

How do I assign numbers to auto attendant teams?

For Auto Attendants, you can assign a dedicated number to an auto attendant by going to Teams admin center > Voice > Auto attendants and follow the prompts.

How do I change my Mitel greeting?

Press 4 in the main voicemail menu to access the following options:

  1. Press 1 to record your personal greeting.
  2. Press 2 to record your name.
  3. Press 3 to change from your current greeting.

What is auto attendant transfer?

For the purposes of this article, the term Auto-Attendant is a phone system feature for providing automated call answering, caller messaging and call transfer of inbound callers to individual users or groups or other automated informational messages within a business phone system.

How do I change the greeting on my Mitel phone?

To change your voicemail greeting: • Dial 2501 and then enter your passcode when prompted followed by # • Dial 4 for greetings then 1 for personal greetings then 1 for primary greeting • Follow the prompts to listen, re-record and save your greeting.

How do I retrieve my voicemail on ShoreTel?

To Check Voicemail From an External Phone

  1. Dial your voicemail access number.
  2. Press #
  3. Enter your extension.
  4. Enter your password.
  5. Press #

What does auto attendant do on Mitel MiCloud connect?

Auto attendants typically provide menu-driven options through which callers can obtain information, perform tasks, or connect to a requested extension. An auto attendant is a program that answers and handles inbound calls to your Mitel MiCloud Connect phone system without human intervention.

What are the parameters for auto attendant schedules?

(For more information about the parameters for On-Hours, Holiday, and Custom schedules, see the Auto Attendant Page: On-Hours, Holiday, Custom, and Off-Hours Schedules table). Click Finish (located below the interactive diagram).

Where do I find the auto attendant menu?

Any available schedules of the selected type (On-Hours, Holiday, or Custom) are included in the list. If an auto attendant prompt is configured, the file name is displayed. To download the prompt file, click the file name. Click to display or add notes about the auto attendant prompt.

Where can I download the auto attendant prompt?

To download the prompt file, click the file name. Click to display or add notes about the auto attendant prompt. Click to navigate to and select the sound file to use for the auto attendant. Prompts can be imported into the system using µ-law, WAV file format.