Where is my bt delivery?

October 1, 2019 Off By idswater

Where is my bt delivery?

Remember – you can track the status of your order online or on the My BT App. How can I track my parcel? Once you have logged in, if it’s within 48 hours of your broadband activation date, you can click the Track your Parcel button. This will take you to www.royalmail.com or www.parcelforce.com to track your parcel.

How long does it take BT to process an order?

If you’re new to BT, we’ll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer. Existing customer? If you’re moving home it may take us up to 2 weeks – occasionally longer – so please contact us when you know the date.

What courier do BT use?

Royal Mail
Our main delivery partners are Royal Mail and Parcelforce. The email you’ll receive when your order is dispatched will tell you which carrier will be delivering it.

How do I contact BT?

+44 1793 596931
BT Group/Customer service

How do I know what BT Hub I have?

It’s almost impossible to tell just by looking at them, as they’re cosmetically identical. The black box in the top left-hand corner of the sticker will reveal which generation of the Home Hub you have.

What time do bt activate broadband?

On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. You should receive an email or text from us when it’s activated. You can follow the status of your broadband activation by tracking your order online, or via the My BT App.

Is BT Shop part of BT?

We’re all part of BT Group But ten years on, and we’ve decided the time is now right to change.

How do I contact BT about broadband problems?

Make sure you’re at home and near your computer when you call.

  • From a UK landline, call: 0800 800 150 – free from UK landlines, mobile costs may vary.
  • From outside of the UK, call: +44 179 359 6931.
  • From a landline: 0800 800 150.
  • From outside of the UK: +44 179 3596931.
  • From a landline: 0800 443 311.

Where is BT customer service based?

100% of calls answered in UK call centres We’re now answering 100% of customer service calls in the UK and Ireland to deliver the most personal and local service to our customers.

Can you have 2 BT hubs in the same house?

You can’t have two BT Home Hubs directly connected to a broadband-enabled phone line at the same time – you can only have one Broadband Advice modem in use on any one line. The best option is to site your Home Hub close to your TV (for Vision), then use a USB wi-fi adapter for your PC upstairs.

How can I track my BT order online?

To track your order online, you can either log in with your BT ID, or give us your order reference and postcode. Log in with BT ID

How long does it take to get broadband from BT?

Find out how to track your order. How long will it take to get BT Broadband once I’ve ordered? If you’re a new customer it can take up to 2 weeks after the order is confirmed on our system. How do I track my order? View details of your broadband order, track how it’s progressing and get your activation date.

How do I Change my BT Hub order?

Log into order tracker with your BT ID, or order number and postcode. Change your engineer booking up to 1pm the day before. Hub delivery Your hub will be sent using Royal Mail. If you’ve ordered BT TV as well, it will be sent using Parcel Force. Check your delivery using order tracker or the My BT app.

How can I check if my parcel has been delivered by BT?

Check your delivery using order tracker or the My BT app. Our hubs will fit through the majority of letter boxes, so you don’t need to be in. If it doesn’t fit, or you’ve ordered more than one product, it will be left in a dry, secure location.