What is IEX TotalView?

August 17, 2019 Off By idswater

What is IEX TotalView?

IEX TotalView helps you forecast accurately, schedule efficiently and plan effectively. It provides real-time information to let you better manage the performance of your people and operation. It integrates data across your enterprise and automates time consuming and labor intensive processes.

Why would your contact center need a WFM tool like IEX?

IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of your contact center. It helps your center forecast and plan more accurately and schedule more effectively.

What does IEX WFM stand for?

Workforce Management
engagement with. Workforce. Management. NICE IEX Workforce Management (WFM) is the most complete and configurable solution on the market.

What is MU IEX?

Cumulatively, for the first quarter of 2021-22, the Exchange market witnessed a robust performance despite the COVID-induced restrictions, IEX said in a statement. The electricity market achieved a volume of 21,340 million units (MU) during the first quarter (April-June), registering 44 per cent growth year-on-year.

What does employee with WFM mean?

Workforce management
Workforce management (WFM) is the process of strategically optimizing the productivity of employees to ensure that all resources are in the right place at the right time. Workforce management makes certain that employees with the necessary skills are available to meet job requirements — whenever needed.

What is CT in IEX?

With IEX WFM Export, you can export data from three general categories: Agent, Contact Type (CT), and Management Unit (MU). Each category has multiple subsets of data you can choose from.

What is the full form of IEX?

Indian Energy Exchange Limited (IEX) is the first and largest power exchange in India. It has a dominant market share of over 98% of traded volume in electricity and diverse registered participants base of more than 6300.

Can I trade on IEX?

IEX is designed to provide superior execution quality, raising the bar for trading in U.S. equities.

Who owns IEX India?

Promoters. 63 Moon Technologies Ltd (Formerly known as Financial Technologies India Limited) made an impulsive thrust into India’s Power Sector by launching Indian Energy Exchange, along with Power Trading Corporation of India Limited.

What does a WFM do in a call center?

Workforce management is a strategy companies use to optimize the productivity of their employees. It’s a way to manage internal processes like hiring and scheduling. In a call center, workforce management is a set of processes that ensure the right number of agents with the right skills are scheduled at the right time.